Go Integrator comes packed with plenty of features.
Explore the features below and how to use them.
Making calls from your computer is straightforward with Go Integrator for Broadworks.
It will increase your productivity by saving you time and reducing the number of misdialled numbers.
Go Integrator can be used to tell you who is calling before you answer the phone. This can prove beneficial in many ways.
When you are busy working on a project it can allow you to be selective about which calls to answer. Also, it can allow you to greet the caller in a more personal way. When receiving a call it is very easy to store the caller's name for future use. Also with CRM integration, callers' details are quickly searched and displayed.
Go Integrator for Broadworks provides an easy method to transfer calls.
Through the Presence window it allows users to see the availability of their colleagues and make intelligent decisions when transferring calls.
Users can perform an immediate transfer to quickly distribute calls. Or they can easily use Go Integrator for Broadworks to consult with colleagues and switch between calls.
Web page dialling
Go Integrator supports two separate ways of dialing from web pages.
Web pages can be scanned for valid telephone numbers and, when found, they are turned into hyperlinks to make dialing easy. Also, Go Integrator can be configured to provide dialling directly from many web-based CRM packages.For more information on supported browsers click here
Each time you copy a valid telephone number to the clipboard, a windows notification will appear which, when clicked, will dial the number.
Go Integrator allows developers to add dialing support directly from their applications.
Instructions are provided within the software.
Alternatively, Go Integrator can often be configured to work with existing applications to save any development work. See "Application dialing" for more details.
Go Integrator supports several methods of dialing from applications.
Many applications can be enabled to allow dialing directly from within the application.
Focus dialing will automatically detect fields that contain dial-able numbers and will present a click-to-dial option to the right of the field.
If the application field contains more than one potential telephone number, a drop-down is displayed when you hover over the click-to-dial icon, allowing you to select which number to dial.
Once you have enabled TAPI and configured your TAPI compatible CRM application, you will be able to dial out telephone numbers directly from the CRM application.
Screen popping allows a CRM contact record associated with an inbound caller's number to be opened simply by clicking an icon shown in the preview window.
This can be configured to pop automatically if preferred.
The Address Book provides an easy way to create contacts.
Users can search for existing contacts or create new ones easily while on the telephone. The Address book is extended to include CRM contacts when integration is used.
The Call History window contains a list of an extension user's recent calls.
Users can make calls directly from the Call History window.
The video shows the Call History window being used.
The Presence window allows users to see the extension status of their colleagues.
The content of the display itself can be controlled in order to define and limit which user extensions are displayed. The window also allows a user to make calls to (or consult with, or transfer calls to) any of those extensions.
A dockable toolbar provides a simple way for a Call Center agent to change settings. Settings that can be changed include:
- Join and unjoin a queue
- Change Availability including custom Unavailability codes(Premium and Standard Call Center)
- Select a disposition code for the current or last call(Premium Call Center only)
- Manually or automatically set outbound DNIS number(Premium Call Center only)
- Escalate call to Supervisor
- Check basic queue data(queuing calls, agents available)
The Go Integrator PC client provides two levels of integration with Skype for Business.
1. The Skype for Business user can make calls to other Skype for Business users using the "Call using deskphone" option inserted in to the standard Skype for Business menu by Go Integrator. This works by reading and presenting the numbers stored in Skype for Business and passing the numbers to be dialed to the user's deskphone controlled by Go Integrator.
2. If "Update Skype for Business state when on a call" is checked in the Go Integrator PC client configuration, the Skype for Business client's status will be automatically set to "in a call" when the handset makes or receives a call, or "do not disturb" when the handset goes to DND.
Go Integrator Client
|Licenses required (for each user who requires the functionality)||Any Skype for Business CAL
Any Go Integrator PC client e.g. Lite, DB
|Skype for Business environments supported||Please click here|
|Answer handset||From Go Integrator Preview (pop-up) window|
|Call Forward handset||From Go Integrator client|
|Transfer call||From Go Integrator client|
|Make call||From Skype for Business client or Go Integrator client|
|Skype for Business Client-"In a call"||When the handset makes or receives a call|
|Skype for Business Client-"Do not disturb"||When the handset goes to DND|
Go Integrator integrates with Kuando Busylight and Embrava Blynclight so now everyone in the office can see if a colleague is available for a conversation, busy on the phone or simply does not want to be disturbed.
- Available (not on a call)
- Busy (on a call/online meeting)
- Do Not Disturb / Forward
External LED colour
- Fast flashing yellow (250ms)
- Flashing red (500ms)