Telephony settings

The Telephony page allows you to change settings relating to the telephony connection settings.

Telephony options

Serial number

Telephony serial number option

The serial number field is where you enter your serial number in order to activate the product. Some versions of will not show this option.

From versions and later, pressing "Release" will release a license from the user previously configured in the username field. This action will make a license contained in the serial number available for another user.

On release, the user will also be presented with an unlock code. Please just make a note of this and make it available to the support team if you have any issues registering the serial number on another device.

Note: For versions prior to a license will not be released and a ticket must be placed on the support desk and the unlock code quoted before the license against the user can be released.


Telephony method options

Choose the protocol via which you want to communicate with Service Provider platform for call control.


Telephony server options

Enter your telephony server's URL address. For rental model the XSP server address will be pre-programmed into and will not be visible.

Login details

Telephony login options

Enter your username and password (these will normally be provided by your service provider).

Directory mode

Telephony directory mode options

Select the preferred directory mode which can be used to control the directory numbers you download from the telephone system provider. This is useful to improve the performance of the Presence window if you are part of a large organization. By default it is set to Group and your group is related to your username.

Select your location

Telephony location options

Select your country and area code which are used to recognize local phone numbers.


Telephony keypad options

The final choice is Active and it controls how the numeric keypad on your computer's keyboard is used. Selecting "Always" will set it to work as a dedicated telephone keypad for even when the software is only running in the background. Selecting "Application only" will only make it dedicated when is actively in use by you.

Click the Save button to store any new/edited information or click the Cancel button to discard any new/edited information.

Use softphone (requires restart)

Telephony softphone option

Selecting the Softphone option allows to act as a softphone. When used in this mode will not be able to control any other devices you may have connected to your profile e.g. a desk phone. You will also need to configure the Audio settings under the configuration menu. Softphone requires an additional license.

Click the Save button to store any new/edited information or click the Cancel button to discard any new/edited information.

Some versions of either do not include or have modified implementations of this feature.

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