As of April 16, 2020 SARS-CoV-2 Response
We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.
PC / Mac Feature Comparison
Go Integrator 3.1 |
PC |
Mac |
||
| Presence Functions | Lite | DB | Lite | DB |
|---|---|---|---|---|
| Extension presence view | ||||
| Custom presence view | ||||
| Own Caller/Called party details | ||||
| Set CommPilot profile | ||||
| Progressive search of users in presence window | ||||
| Call Control | Lite | DB | Lite | DB |
| Hold | ||||
| Transfer | ||||
| Conference | ||||
| Consult | ||||
| Deflect | ||||
| Answer | ||||
| Other extension answer | ||||
| Hang up | ||||
| DND | ||||
| Forward | ||||
| Configurable "F" buttons-Hotkeys | ||||
| Toolbar Agent Features | Lite | DB | Lite | DB |
| Join / Unjoin queue(Premium and Standard Call Center) | ||||
| Change Availability including custom Unavailability codes(Premium and Standard Call Center) | ||||
| Select a disposition code(Premium Call Center only) | ||||
| Check basic queue data (queuing calls, agents available)(Premium and Standard Call Center) | ||||
| Outgoing as(Premium Call Center only) | ||||
| Request Supervisor Assistance | ||||
| Call settings | Lite | DB | Lite | DB |
| Call forwarding | ||||
| Anywhere | ||||
| Remote Office | ||||
| DND / Hide number | ||||
| CommPilot Express-In Office | ||||
| CommPilot Express-Out of Office | ||||
| CommPilot Express-Busy | ||||
| CommPilot Express-Unavailable | ||||
| Password | ||||
| Outgoing as | ||||
| Directory Services | Lite | DB | Lite | DB |
| Local contacts address book (stored on PC) | ||||
| Search of local contacts address book (stored on PC) | ||||
| Personal Phone List (stored on Broadworks Server)* | ||||
| Search of personal Phone List (stored on Broadworks Server)* | ||||
| Individual search of connected address books | ||||
| Simultaneous search of multiple address books | ||||
| Microsoft Outlook incoming call contact searching | ||||
| Local call logs | ||||
| Basic call logs* | ||||
| Display number type in Address Book | ||||
| Name/number search from system tray Dial field | ||||
| Email from search contact results | ||||
| Dialling | Lite | DB | Lite | DB |
| Microsoft Outlook dialling integration | ||||
| Dialing from web browser page | ||||
| Dialing from Call History | ||||
| Dialling from clipboard | ||||
| Dialling from applications | ||||
| Dialling from TAPI enabled applications | ||||
| Focus Dialling | ||||
| Advanced dialling rules | ||||
| Functionality | Lite | DB | Lite | DB |
| Call Preview window with call control | ||||
| Multi-language | ||||
| PC selectable ring tone | ||||
| PC sound mute on call activity | ||||
| Import and export of dial configuration settings | ||||
| Event driven application launch (call events) | ||||
| Support for Citrix and Terminal services | ||||
| Skype for Business client Integration (Update state with on call) | ||||
| Skype for Business client Integration (Call using deskphone) | ||||
| Docking Presence window (Windows 8 and 10 only) | ||||
| Docking Toolbar (Windows 8 and 10 only) | ||||
| Online Help(?) | ||||
| Preview Window screen re-positioning | ||||
| Tray menu icon updates according to DND and Forward | ||||
| Call Recording mute / unmute | ||||
| External LED Support (Kuando Busylight and Embrava Blynclight) | ||||
*Based on the version.