PC / Mac Feature Comparison
Go Integrator 3.1 |
PC |
Mac |
||
Presence Functions | Lite | DB | Lite | DB |
---|---|---|---|---|
Extension presence view | ||||
Custom presence view | ||||
Own Caller/Called party details | ||||
Set CommPilot profile | ||||
Progressive search of users in presence window | ||||
Call Control | Lite | DB | Lite | DB |
Hold | ||||
Transfer | ||||
Conference | ||||
Consult | ||||
Deflect | ||||
Answer | ||||
Other extension answer | ||||
Hang up | ||||
DND | ||||
Forward | ||||
Configurable "F" buttons-Hotkeys | ||||
Toolbar Agent Features | Lite | DB | Lite | DB |
Join / Unjoin queue(Premium and Standard Call Center) | ||||
Change Availability including custom Unavailability codes(Premium and Standard Call Center) | ||||
Select a disposition code(Premium Call Center only) | ||||
Check basic queue data (queuing calls, agents available)(Premium and Standard Call Center) | ||||
Outgoing as(Premium Call Center only) | ||||
Request Supervisor Assistance | ||||
Call settings | Lite | DB | Lite | DB |
Call forwarding | ||||
Anywhere | ||||
Remote Office | ||||
DND / Hide number | ||||
CommPilot Express-In Office | ||||
CommPilot Express-Out of Office | ||||
CommPilot Express-Busy | ||||
CommPilot Express-Unavailable | ||||
Password | ||||
Outgoing as | ||||
Directory Services | Lite | DB | Lite | DB |
Local contacts address book (stored on PC) | ||||
Search of local contacts address book (stored on PC) | ||||
Personal Phone List (stored on Broadworks Server)* | ||||
Search of personal Phone List (stored on Broadworks Server)* | ||||
Individual search of connected address books | ||||
Simultaneous search of multiple address books | ||||
Microsoft Outlook incoming call contact searching | ||||
Local call logs | ||||
Basic call logs* | ||||
Display number type in Address Book | ||||
Name/number search from system tray Dial field | ||||
Email from search contact results | ||||
Dialling | Lite | DB | Lite | DB |
Microsoft Outlook dialling integration | ||||
Dialing from web browser page | ||||
Dialing from Call History | ||||
Dialling from clipboard | ||||
Dialling from applications | ||||
Dialling from TAPI enabled applications | ||||
Focus Dialling | ||||
Advanced dialling rules | ||||
Functionality | Lite | DB | Lite | DB |
Call Preview window with call control | ||||
Multi-language | ||||
PC selectable ring tone | ||||
PC sound mute on call activity | ||||
Import and export of dial configuration settings | ||||
Event driven application launch (call events) | ||||
Support for Citrix and Terminal services | ||||
Skype for Business client Integration (Update state with on call) | ||||
Skype for Business client Integration (Call using deskphone) | ||||
Docking Presence window (Windows 8 and 10 only) | ||||
Docking Toolbar (Windows 8 and 10 only) | ||||
Online Help(?) | ||||
Preview Window screen re-positioning | ||||
Tray menu icon updates according to DND and Forward | ||||
Call Recording mute / unmute | ||||
External LED Support (Kuando Busylight and Embrava Blynclight) |
*Based on the version.