PC / Mac Feature Comparison
Go Integrator 3.1 |
PC |
Mac |
||
| Presence Functions | Lite | DB | Lite | DB |
|---|---|---|---|---|
| Extension presence view | ||||
| Custom presence view | ||||
| Own Caller/Called party details | ||||
| Set CommPilot profile | ||||
| Progressive search of users in presence window | ||||
| Call Control | Lite | DB | Lite | DB |
| Hold | ||||
| Transfer | ||||
| Conference | ||||
| Consult | ||||
| Deflect | ||||
| Answer | ||||
| Other extension answer | ||||
| Hang up | ||||
| DND | ||||
| Forward | ||||
| Configurable "F" buttons-Hotkeys | ||||
| Toolbar Agent Features | Lite | DB | Lite | DB |
| Join / Unjoin queue(Premium and Standard Call Center) | ||||
| Change Availability including custom Unavailability codes(Premium and Standard Call Center) | ||||
| Select a disposition code(Premium Call Center only) | ||||
| Check basic queue data (queuing calls, agents available)(Premium and Standard Call Center) | ||||
| Outgoing as(Premium Call Center only) | ||||
| Request Supervisor Assistance | ||||
| Call settings | Lite | DB | Lite | DB |
| Call forwarding | ||||
| Anywhere | ||||
| Remote Office | ||||
| DND / Hide number | ||||
| CommPilot Express-In Office | ||||
| CommPilot Express-Out of Office | ||||
| CommPilot Express-Busy | ||||
| CommPilot Express-Unavailable | ||||
| Password | ||||
| Outgoing as | ||||
| Directory Services | Lite | DB | Lite | DB |
| Local contacts address book (stored on PC) | ||||
| Search of local contacts address book (stored on PC) | ||||
| Personal Phone List (stored on Broadworks Server)* | ||||
| Search of personal Phone List (stored on Broadworks Server)* | ||||
| Individual search of connected address books | ||||
| Simultaneous search of multiple address books | ||||
| Microsoft Outlook incoming call contact searching | ||||
| Local call logs | ||||
| Basic call logs* | ||||
| Display number type in Address Book | ||||
| Name/number search from system tray Dial field | ||||
| Email from search contact results | ||||
| Dialling | Lite | DB | Lite | DB |
| Microsoft Outlook dialling integration | ||||
| Dialing from web browser page | ||||
| Dialing from Call History | ||||
| Dialling from clipboard | ||||
| Dialling from applications | ||||
| Dialling from TAPI enabled applications | ||||
| Focus Dialling | ||||
| Advanced dialling rules | ||||
| Functionality | Lite | DB | Lite | DB |
| Call Preview window with call control | ||||
| Multi-language | ||||
| PC selectable ring tone | ||||
| PC sound mute on call activity | ||||
| Import and export of dial configuration settings | ||||
| Event driven application launch (call events) | ||||
| Support for Citrix and Terminal services | ||||
| Skype for Business client Integration (Update state with on call) | ||||
| Skype for Business client Integration (Call using deskphone) | ||||
| Docking Presence window (Windows 8 and 10 only) | ||||
| Docking Toolbar (Windows 8 and 10 only) | ||||
| Online Help(?) | ||||
| Preview Window screen re-positioning | ||||
| Tray menu icon updates according to DND and Forward | ||||
| Call Recording mute / unmute | ||||
| External LED Support (Kuando Busylight and Embrava Blynclight) | ||||
*Based on the version.